EDUCATION
ITIL v2 Capacity Management Practitioner

You’ve spent a good deal of time and money embracing virtualization but you have still to see the expected performance benefits. If anything performance appears to be degrading over time and you are beginning to worry you are running out of capacity.

ITIL defines the Capacity Management process in terms of the traditional functions of Performance Management and Capacity Planning. Performance Management entails the day-to-day addressing of the performance aspects of an IT service. Capacity Planning is a strategic function used to predict IT resource requirements. It is a proactive extension of Performance Management, bringing order to chaos and predictability to IT Service Management.

This course provides an introduction to Capacity Management as a repeatable process. It covers performance analysis, system sizing, performance measurement and capacity planning in today’s challenging business and IT environment. Practical instruction is given in topics such as interactive activities (monitoring, tuning, and analysis), modeling, demand management and application sizing. The course will discuss analytical modeling, tools, formulas and techniques used.

A major goal of Capacity Management is to ensure that the business service level objectives are met.  The course will include discussion of the critical relationship between the business view of Quality of Service and available system performance metrics.
Who Will Benefit

Capacity Management Practitioners - Those wishing to broaden their ITIL IT Service
Management experience and those with full or part-time hands-on responsibility for planning, implementing and/or running a Capacity Management function. It will be equally useful for those already in this role desiring a formal understanding, or those who are about to enter a Capacity Management role and need training in how to perform.

Value to the Business - Today’s managers face ever-increasing scrutiny regarding their application of business processes, and Capacity Managers are no exception to this. Following internationally accepted ITIL guidelines and using the ITIL framework of best practices ensures that a business’s practices are beyond reproach.
Agenda

The course is delivered over 3-days and covers the following topics:

Explain
The basics of Capacity Planning and Performance Management
The Capacity Management problem
Understand
The engineering tools and procedures required for Capacity Management
Performance of new applications
Workload forecasting
Performance Management
Service Level Management
The Project management process of Capacity Planning
Identify
Capacity and Performance Management best practices
The relationship between quality of service and available system performance metrics
Define
A Capacity Management methodology
A process
A strategy
Capacity areas & variables
Workshop Part IV
Performance models
Quality
ITIL Practitioner Certificate
Multiple choice exam
Assignment
Extensive preparation
Unique Metron case studies
Scope and Pricing
  • The cost for delivery at  Metron’s training center is $1,280 (including all examination fees and materials)
  • The price for customer site delivery is available on request.
Requirements
  • In order to take the examination, delegates will have to hold the ITIL Foundation Certificate.
Further information regarding Metron’s software and services is available by contacting sales@metron-athene.com