EDUCATION
Capacity Management Appreciation

When embracing ITIL® as a discipline, Service Delivery and Capacity Management in particular should be high on the agenda for implementation to gain quick returns and meet all IT governance and compliance issues.

ITIL® describes the Capacity Management process in terms of three sub-processes at component, service and business levels. They incorporate traditional functions of performance management and capacity planning and activities such as monitoring, analysis, tuning, modeling and application sizing.

Performance management entails the day-to-day addressing of the performance aspects of an IT service. Capacity planning is a strategic function used to predict IT resource requirements to meet predicted workload scenarios arising from defined business needs. It is a proactive “performance assurance” extension of performance management, bringing order to chaos and performance predictability to IT Service Management.

This class addresses all of the activities involved within the Capacity Management process.

Benefits
  • Provides a common understanding of Capacity Management for ITIL® practitioners and those with whom they interact
  • Essential foundation knowledge for those who plan to progress to ‘hands on’ Capacity Management practice
  • Cost effective practices of Capacity Management principles for management and technicians
  • Guidelines for initiating implementation and continual improvement of Capacity Management.
Agenda

The class duration is approximately 2 days

Time
Day 1
Day 2

10am -11am

Introductions

Process

11:15am - 11:45am

Coffee

Coffee

11:45am – 13:00am

Overview

Output

1:00pm – 2pm

Lunch

Lunch

2pm – 3:15pm

Techniques

Pilot Study

3:15pm – 3:45pm

Tea

Tea

3:45pm – 5:00pm

Input

Conclusion
Deliverables
  • A description of Capacity Management as the hub of the ITIL® ITSM processes
  • An appreciation of practical Capacity Management based on the ITIL® descriptions
  • An understanding of the practical issues involved and how to go about establishing and improving a pragmatic capacity management regime in the real world
  • Some practical exercises to ensure understanding of the basic concepts in practice.
Scope and Pricing
  • The cost is $715 per person for delivery at Metron’s training center
  • The price for customer site delivery is available on request.
Target Audience

The class is for anyone needing an introductory appreciation of capacity management and the issues that need to be addressed in its practical implementation.

  • Managers and practitioners who need to understand their interface with Capacity Management, its concepts and terminology
  • Managers of Capacity Management staff or liaising with outsourcers providing similar services
  • Capacity Management staff requiring training in Capacity Management principles prior to undergoing detailed practitioner level training.
Further information regarding Metron’s software and services is available by contacting sales@metron-athene.com