MANAGED
Capacity Management Service - Bronze

Your business is starting to grow, as is the supporting technology. As part of this process you now have to support a diverse range of infrastructure. As the business becomes more and more reliant on this technology the importance of managing its utilization, expansion and performance becomes more critical, and so do the costs associated with this increasingly complex environment.

This is where the principles of Capacity management become key to cost-effectively managing your ICT; but still meeting the ever changing needs of the business.

At this point it is usual for a business to look at recruiting people to fill this skills gap. Rather than taking on the increased financial burden of permanent employees Metron’s Capacity Management Service allows you to satisfy this requirement quickly, effectively and for a fixed monthly fee.

Available at various levels this service can provide a range of different options to fit the needs of a business. This service is underpinned by Metron’s enterprise class performance and capacity software which is provided on a monthly basis as part of the service.
Benefits
  • Ensure that your environment is performing within industry standard thresholds
  • Potentially delay any hardware/software upgrades
  • Leverage the benefits of enterprise class performance software without the associated cost
  • Reassurance that your services have sufficient capacity to meet the needs of your business
  • Leverage the skills of capacity and performance experts but without associated costs
Key Activities - Bronze
Activity
Frequency/Limit
Reporting Structure
Daily, Weekly, Monthly
Change Assessment
2 per month
Health Check
1 per year
Supported services
1
Supported hosts
5
Process documentation
n/a
Monthly Capacity report
n/a
On-site support
2 days (scope)
Requirements
  • Access to the appropriate technology/people to perform the initial service scoping exercise
  • Access to the appropriate technical resource to implement the performance monitoring aspects of the service
Deliverables
  • Scoping document detailing service provision, two days on-site
  • Provision of enterprise monitoring system up to the stated number of services/hosts*
  • Provision of reporting structure documenting Daily, weekly and monthly performance
  • One performance health check per year
  • 2 change assessments per month
Target Audience

Anyone who has a need to ensure the capacity and performance of their ICT is managed appropriately, but doesn’t want the burden of permanent employees
* Excludes z/OS mainframe hosts
Further information regarding Metron’s software and services is available by contacting sales@metron-athene.com