The aim of the audit is to identify what Capacity Management processes are implemented, how well they work and how closely they comply with ITIL© guidelines. The audit will assess whether any changes will add benefit to the business and if so recommend how these additional processes will best be implemented.
Though this service uses the ITIL© definition as a guideline for good practice we recognize that there is no universal panacea for Capacity Management, as what works well is unique to each organization.
The audit service therefore takes the following approach:
- It assesses current practices against the ITIL© definition
- It considers the nature of the organization under review.
This enables practical recommendations to be made for each organization that will provide the most effective and pragmatic Capacity Management implementation in keeping with the ITIL© general recommendations.
The audit service does not require a specific Capacity Management function to be in place. The research is against the inputs, outputs and processes of Capacity Management irrespective of how they are named and managed within an organization. |
