PROCESS
Service Level Integration - Overview

You’ve consolidated all of your physical servers and through virtualization you’ve increased their utilization.  Whilst this increased utilization is key to obtaining a good return on investment, it does increase the risk of performance issues and generally make it harder to understand how virtualization has affected your business services.

In addition you may be under pressure to provide the business with an understanding of the performance from the user perspective and show how this is changing over time.

It’s obtaining this response time information that will be the next level in the virtualization journey and it’s something that Metron is uniquely placed to provide assistance with.

Our uniquely qualified and experienced consultants will come on site and perform the following tasks:

  • Review the current infrastructure and service mapping
  • Perform a tool audit to determine the best solution for obtaining this key response time information
  • Work with your service management staff to review the current Service Level Agreements and see where response time targets can be incorporated
  • Work with our partners to select the optimal toolset that’s fit for purpose in your environment
Benefits
  • Leverage the expertise of Metron’s consultancy team
  • Benefit from our real world experience in performance monitoring and capacity management
  • Utilize Metron’s extensive partner network to ensure that the right product is implemented
  • Ensure that the business can obtain the critical service level information and in a cost effective manner
Deliverables
  • Document summarizing the current strategy, infrastructure and service mappings
  • Document detailing the results of a tool audit
  • Implementation document detailing the service level monitoring toolset
  • Revised Service Level Agreements that incorporate response time targets
Agenda
Time
Task
3 days (on-site)
Interviews/documentation review

3 days (off-site)
Produce deliverables

2 days (on-site)
Toolset implementation

2 days (on-site)
Training and wrap-up

Scope and Pricing
  • 10 days consultancy
  • Cost of software e.g. Sharepath, Citra test, AppSpeed
Requirements
  • Access to the appropriate technology/people to perform the initial service scoping exercise
  • Access to the appropriate technical resource to implement the performance monitoring aspects of the service
Target Audience

Anyone who is responsible for ensuring the performance of their virtualized solution continues to meet both the needs of the business and ultimately the end user.
Further information regarding Metron’s software and services is available by contacting sales@metron-athene.com