ActionLine Consultant
Location: Home based, North America
Reporting to: Technical Director
Tenure: Permanent, full-time position
Main Responsibilities:
Help-desk support for Metron’s clients and distributors, both within North America (the primary responsibility) and overseas:
- First-line telephone or email support
- Updating the Metron ActionLine database with query details
- Obtaining necessary diagnostic data and reproducing software faults before forwarding queries to Software Development or elsewhere.
- Progressing queries that have been referred to other staff within Metron
- Creating software licenses for use by clients and prospects
Help-desk support for users within MetronPro-active calls to Metron clients to help secure future ActionLine revenuesAny other occasional duties that Metron feel will be appropriate in support of your main role
Personal attributes:
- Calm, confident telephone manner when dealing with clients
- Good analytical skills to help clients resolve their problems quickly and accurately
- Strong IT background with good experience of MS Office and a database package
- Drive and tenacity to follow through client queries to resolution
- Willingness to log client queries in a detailed and systematic manner
- Preferably a good background in the use of Metron’s athene®
Other Issues:
- Competitive salary and benefits package
- Any other duties are of lesser priority to the ActionLine role.
- Cover has to be provided up to 5pm Pacific Time on weekdays
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