For anyone facing the requirements of ISO20000 and its associated demands and audits, capacity management is often an integral element of meeting those ISO20000 requirements. This session provides the knowledge you need to ensure your capacity management processes are compliant, and makes you aware of some of the challenges and pitfalls you will encounter on the road to successful completion of an ISO20000 project. The course includes practical advice based on Metron’s experience talking to a variety of organizations who have successfully undergone the process.