| An introduction to the lifecycle approach to IT infrastructure management put forward with ITIL® v3 and the role of Capacity Management within it. In ITIL v2, Capacity Management was one of five Service Delivery processes with three sub-processes and a number of associated activities. In ITIL v3, Capacity Management “as we know it” is spread across the set of five "Service" books (Strategy, Design, Transition, Operation, Continual Improvement). While it is harder to find v2’s “Capacity Management Process” in the new books, the rewrite has also acknowledged and emphasized the importance of Capacity Management throughout the Service Lifecycle. |
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| Rather than just presenting a marketing overview, the session includes practical interaction and exercises aimed at significantly increasing delegates’ chances of successfully bridging the gap between ITIL® v2 and v3. |
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| Anyone with ITIL® v2 qualifications and any curiosity about how ITIL® has evolved with v3 will benefit from attending the course |
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IT Service Management
and the IT Infrastructure Library |
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Processes and the Service Lifecycle |
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ITIL® V3 and the role of Capacity Management in:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement |
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The New Terminology
Component Capacity Management
Capacity Management Information Stores |
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What changed from ITIL® V2 Service Support and Service Delivery? |
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Question and Answer session |
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| Delegates will leave the session conversant with ITIL ®v3 and the role of Capacity Management within it. You will be in a position to decide how much and what further understanding of Capacity Management you will need, as well as the potential value of ITIL® v3 for your employer. |
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| The total cost of this event is $79 / £49 / €69 (Plus tax as applicable). |
| Payment for this event is only accepted by credit / debit card in advance. Booking Details |
